FAQ

No membership is required for our group fitness classes. They have a separate entrance and separate pricing. You may purchase a single drop in class or packs of classes that are good for 6 months. Before signing up for a class, you’ll need to create a profile either on the CCF app or our website. This will walk you through signing the required paperwork and purchasing whatever pricing option works best for you. Memberships are only required for the 24 Hour Fitness Club.

An in-person orientation is required to activate a membership to the 24 Hour Fitness Club. It takes about 15-20 minutes to sign up and can be scheduled via email or texting 315-391-3125.

Yes. A liability waiver must be signed prior to using the space. Day passes are $15 and weekly passes are $20. Because it is a key fob accessed facility, guests need to reach out via text (315-391-3125) to receive instructions on how to access the guest key fob and waiver. Please plan ahead for your visit. Same day passes are not guaranteed.

You sure can! They still have to create a profile and sign the required liability waiver, either through the app or website. Contact us at 315-391-3125 to let us know you want to share your pricing option and we’ll take care of the rest.

The door with the overhang next to the garage door is our group fitness studio.

You have to schedule a time to see the facility. Call or text 315-391-3125 and we’ll coordinate schedules to meet. Check out the gallery for photos of the space. We also have virtual tours under Highlights on our Instagram page.

Call or text 315-391-3125 with the new card information and we’ll get that processed asap. This can not be updated online.

We do not have access to client profiles on the app. If you’re having trouble, try logging out and back in and/or deleting and reinstalling the app. If that doesn’t fix the issue, reach out to us and we can supply you with the contact information for our Help Desk.

We are not able to extend class packs beyond the calendar year in which it was purchased.

Sneakers that have been worn outside are not permitted to be worn inside the Fitness Club or the group fitness studio. Please change into your clean sneakers before entering these spaces. Why are we so strict about this? All of the outdoor dirt and debris that gathers on the soles of your outdoor shoes gets all over our equipment and floors at CCF. Keeping the spaces clean is one of our top priorities, so thank you for following this policy each and every time you join us on Midstate Lane for a workout.

There’s a $20 replacement fee for lost key fobs. Contact us to have a new one made for you.

First make sure that you are waiting for the click before pulling the door open. If you pull on the door before the click, it will disable the mechanism and not allow you to open the door. Give it 30 seconds to reset if you pulled too soon and try again.

If it’s not clicking, it might be because your payment didn’t go through. Contact us at 315-391-3125 to check your account and we’ll figure out what’s going on. The system will send an automated email if your payment wasn’t able to be processed, so check your inbox for messages from us and be sure to reconcile that before your next workout.

No, there is not a desk person at CCF. To activate a membership, please reach out to 315-391-3125 with some days and times that work best for you and we will coordinate schedules to meet for an orientation, which takes about 15-20 minutes.

Please reach out to 315-391-3125 or cazenoviacommunityfitness@gmail.com, especially for changes/updates to your membership.